AI assistant

What the AI assistant does

It's one assistant with two channels: it answers texts and picks up phone calls to your salon's number. A client texts "Can I get a cut Saturday at 2?" or calls and asks the same thing, and the assistant replies within seconds. It checks your real availability, offers open slots, and books through the same flow as your booking widget, so double-bookings are impossible. Prices and hours come straight from your settings; the assistant never invents them.

Find it under AI assistant in the sidebar (owners and admins only).

Setting it up

First time in, you'll be walked through a short setup, one step at a time:

1. Meet your assistant — give it a name (Sophie by default).
2. Get your number — tap Get your number and we set up a phone number for you in a few seconds. This is a dedicated line we connect to your assistant so it can answer texts and calls.
3. How it answers — keep texts, calls, or both turned on. They share the same number.
4. Pick a voice — choose how it sounds on calls, with a preview button.
5. What it can do — booking and answering questions are on by default; adjust if you like.
6. Turn it on — review the summary and you're live.

That's it. Everything has a sensible default, so most steps are a single tap. You can change any of it later.

More than one location

Each location gets its own number. Whichever number a client uses decides which location the assistant books into, so it always books in the right place without guessing. During setup you'll get a number for each location you want covered. A location with no number simply isn't reachable.

What it can do (you choose)

• Book appointments: proposes open slots and books confirmed appointments. The client gets one confirmation in the assistant's own reply. If you require booking approval, clients are told the salon will confirm.
• Answer questions: hours, services, prices, and location, using only your real data.
• Take cancellation requests: looks up the client's appointments, confirms which one they mean, and hands the details to your team. Staff always finalize changes.

Managing it day to day

Once it's running, the AI assistant page is a calm overview: turn texts or calls on and off, see your number, and jump to:

• Messages — texts the assistant is handling, and anything it has passed to your team. Reply right there when something needs a person.
• Calls — live calls happening now, call history, and analytics.
• Assistant settings / Voice settings — name, what it can do, the voice and greeting, and advanced options.

Calls (voice)

On a call, the assistant answers with a real voice, books and reschedules, and answers questions. When a caller needs a person, it transfers to the number you set under Voice settings, or politely takes a message. The greeting always tells callers they've reached an assistant, which is required in many places, so keep that part of the greeting.

Your team can also get a private staff line: each member sets a personal PIN under Voice settings and can call in to ask about the day's schedule.

Texting consent

Under Assistant settings → Advanced, Require a texting opt-in (recommended for US salons) gives first-time texters a one-time "Reply YES" prompt before the assistant helps. STOP always opts a number out immediately. Leave it off unless you send proactive texts.

Handoffs

A conversation goes to your team when the client asks for a person, the assistant hits your reply limit, or it can't help. You get a notification, the thread is marked Needs you under Messages, and you reply from your business number. Mark threads resolved or reopen them anytime.

Costs and limits

Text replies are regular SMS messages, so your SMS daily limit and monthly budget settings apply. A typical conversation is 4 to 8 messages. Conversations idle for 24 hours close automatically.